Terms and Conditions

Heathy Mood Company Limited (Registered in England number 9644995) whose registered office is 12 Cranessbill Close, Salford, M7 1RG, United Kingdom

Our customers are very important to us and our aim is to provide an excellent service.

CREDIT CARD SECURITY

Heathy Mood Ltd accepts all major credit and debit cards including Visa, Mastercard, Switch and American Express through our payment service provider 128 BIT SSL Security. All credit card details are secured with 128-bit encrypted sessions and all sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.

POSTAGE AND DELIVERY

As all items are held in stock, you can rest assured that you will not have to wait weeks for delivery. In the rare event that we have experienced an unusually high demand for an item which delays delivery, we will email you with a revised delivery date or the option to cancel your order.


YOUR RESPONSIBILITY

Delivery will be made to the address supplied by you at the time of ordering. Therefore, it is your responsibility to ensure you provide full and correct delivery details including postcode (if applicable). We are unable to accept responsibility for orders which fail to be delivered due to an incomplete or incorrect delivery address or post code.

Your order details will be displayed on screen prior to completing your order to allow you to check the details you are providing us. In addition, you will also receive a confirmation email following placement of your order to further allow you to check the details you have provided. It is your responsibility to notify us of any error you have made by emailing us with the correct details and your order number prior to dispatch of your order. We are unable to adjust your delivery address once your order has been dispatched.

In the event your order has not arrived due to providing an incorrect delivery address, Royal Mail will usually return the order to sender. In this case, we will issue a refund once we receive your returned order (excl. P&P charges) and you will receive a Refund Confirmation email to inform you that your card or PayPal account has been credited. If your order is still required, you will need to place a separate order and ensure the correct details are supplied.

PROPERTY

In the event that goods are returned to us which are not the property of Healthy Mood Ltd, we will contact the owner via email, letter or telephone. Goods which are not the property of Healthy Mood Ltd will be stored for 4 months and the owner must arrange to collect their goods within this time at their own expense.

CUSTOMER RATINGS & REVIEWS

Our customer reviews are intended to provide useful and informative product feedback from customers who have purchased from Healthy Mood Ltd. By submitting a review, you must ensure your content meets our guidelines:

Your review should include informative details of your opinion of the product purchased only and should not intend to influence the opinions of others. You should not include any content that is inaccurate, false or misleading. Under no circumstances should you infringe the copyright, patent or trademark of any 3rd party or use any language that could be deemed offensive to Healthy Mood’s customers. Your review should not reference other individuals, websites, companies, email address or telephone numbers.

All reviews are usually published within 14 days however Healthy Mood reserves the right to delete or refuse to publish any review which breaches our Terms.

OUR RESPONSIBILITY

Healthy Mood Ltd cannot be held responsible for any disruptions to our services that are beyond our control. Whilst we will do everything in our power to correct any disruption to our service, we do not make any promise that our website or service is entirely error free. We believe that our photographs and description show and describe our products as accurately as possible, however colours of products supplied may differ slightly from appearances online. 

SECURITY CHECKS

We may occasionally carry out security checks and have the right to refuse access to our website should we consider it necessary.

COPYRIGHT AND TRADEMARKS

All content of Healthy Mood including website design, pictures, written and all other materials are owned, controlled or licensed by Healthy Mood Ltd. They are protected by copyright and other intellectual property rights and cannot be used without the permission of Healthy Mood Ltd. 

Competitions & Giveaways

From time to time, Healthy Mood Ltd may run competitions, giveaways or draws.

Unless otherwise stated:

COMPLAINTS

Healthy Mood Ltd values every customer and guarantees to respond to any complaint within 5 working days. Please fill in form in CONTACT US section.

Shipping Policy


Shipping Policy

Thank you for visiting and shopping at www.healthymood.co.uk. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Royal Mail 2nd Class

3-5 business days

Free

Royal Mail 1st Class

2 business days

£1.20

Overnight delivery

1 business day

£4.50

* Overnight delivery is only available for orders with delivery addresses within the UK. If our next working day delivery service is selected, orders placed before 1pm on Friday will be delivered on Monday and orders placed after 1pm Friday and throughout the weekend will be despatched on Monday for Tuesday delivery. Bank holidays are not classed as working days.​​​​​​​

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

healthymood.co.uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

healthymood.co.uk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

All our products can be shipped internationally although they must be paid for in pounds sterling. At checkout you will be able to select the country for delivery and this will then display the available delivery options and prices.

Returns Policy (Cancellations and Refunds)

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Thank you for shopping at healthymood.co.uk.

Please read this policy carefully. This is the Return and Refund Policy of healthymood.co.uk.

Returns and Refund Policy

We guarantee your satisfaction with our Products and if, for any reason, you are not satisfied with any Product(s) you purchase, we offer a full 'no quibble' refund or exchange policy.

We will usually refund the money paid via the method you originally used as soon as possible after request.

Products returned by you for any reason will be refunded in full or exchanged for the same or an alternate product of equivalent value.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 30 working days of receipt. The item must not be used and must be AS NEW when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 30 calendar days to do so, at your own expense. Once we have received the item, we'll issue a full refund for the product to your original payment method.

If the item is faulty

If you receive an item from us which is faulty, which you did not order or for any other reason which is our fault, please contact us by telephone or email to inform us within 30 days of receipt and we will arrange a refund or replacement.

We suggest all goods are returned at your own cost within 30 days after the purchase. To return goods and for them to be eligible for refund please make sure the following items have been included:


* All unsealed original packaging
* Order date and number
* Reason for return or if an exchange or refund is required
* And, of course, don't forget the product(s)


Healthy Mood Ltd
Cheetham Business Park
Unit 3, Ground Floor
4 Dewhurst Street
Manchester 
M8 8FT
United Kingdom


We recommend you use a secure delivery method which requires a signature upon receipt (such as Royal Mail First Class Recorded Delivery) and which insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the returned products until they reach us.

Once we have received the return and had a chance to inspect the item is suitable for resale, we will happily make a refund or exchange as required. Please note that where Next Working Day Delivery has been selected, postage charges will not be reimbursed. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.



We recommend contacting us for assistance if you experience any issues receiving the products.

Contact us If you have any questions about our Returns and Refunds Policy, please contact us: By phone number: 01614655145 By email: healthymoodltd@gmail.com By visiting this page on our website: www.healthymood.co.uk